Refund Policy

Regular Adult and Youth Monthly Passes

Refunding your Adult and Youth Monthly Pass can only be done at a Customer Service Centre.

Before the first day of the month of validity, we will gladly refund your pass in full minus a $10 administration fee.

For a pass valid for the current month, refunds will be prorated by deducting the value of two trips per day for each day that has passed (including the day the refund is requested) at the current cash fare price plus the $10 administration fee.

We do not offer refunds on a current month’s pass purchased on or after the 15th of the month. 

Other fare products

Low Income Transit Pass and Senior Citizen Annual Pass are not eligible for refund, exchange, or credit. 

We do not offer refunds on any other fare products and do not replace lost or stolen passes.