Information | Heavy Snowfall | Snow Detours in Effect

Please be aware that snow detours are in effect due to the current weather conditions. We recommend checking if your route is affected while planning your trip.

Snow Detours Traveling in Winter
Text 74100 to report safety concerns

How to cancel a trip

Trips must be cancelled at least two hours before the start of their “Be Ready At’ time window to avoid a late cancellation. Please note that regular trips can be paused with a trip interruption. 

step of how to cancel trip

1.  Select either “At a Glance” or “My Trips” located in the top menu bar.

2.  Find the trip you would like to cancel and click on “Cancel Trip.”

step of how to cancel trip

3.  A pop-up window of the trip itinerary will be displayed on the screen. Review all the information to ensure it is the correct trip you want to cancel.

4.  Select “Yes” to proceed with cancelling the trip. Select “No” or “X” if it is not the trip you would like to cancel.

step of how to cancel trip

5.  A confirmation page will pop up reading “Transaction Details – Successful Trip Cancellation”.

6.  To view all of your cancelled trips, select “My Trips” located in the top menu bar.

step of how to cancel trip

7.  Check the “Show cancelled trips” box which is located directly below the “My Trips” title.

8.  This page will show you the trips that you have cancelled. The trip status on the right-hand side of each trip will show you which trips have been cancelled.